Ballas Buick GMC

Brought my car in with my engine light on get it back a month later to get on the highway just for it to come back on all they said it needs is a oil change gtfo I had to pay 800$ my insurance was supposed everything to cover never fix my mirror bringing my car here again btw it's a 2017 all black Malibu

Wow...if I could leave 0 stars I would! Being a business owner of 19 years I am not the type of person to ever leave bad reviews about other businesses but I'm in complete shock and MAJOR disappointment as to what just happened to me with this dealership today. In my 19 years of business I have NEVER and would NEVER treat a customer the way I was treated today. If I did, I would not be in business for as long as I have.
I have been waiting 8 months for a specific vehicle I have been looking for and called this dealership about 6 months ago about the vehicle that was listed on their website that was in transit. Was told I was first on the list when it comes in. I got a call yesterday that it came in and had 1 hour to get there if I wanted to buy it. I live and work over an hour away from this dealership so I rescheduled my work day AND an MRI I was scheduled for that afternoon to drive there to purchase this vehicle. I was told they called 3 people off of the waitlist for this vehicle and I was the FIRST one there to buy it! I was more then ecstatic. We discussed the down payment and they ran my credit, I signed all paperwork including the financial paperwork for the loan I was taking out through them and told it was a done deal but after being there for over 2 hours I was told I couldn't take it home at that time because the vehicle just came in and they needed to prep it and was asked if I could come back the next day to pick it up after 10 am. So I told them I would reschedule my day again for the next day and I would be there at noon to pick it up.
In the time I was there, other people that they called showed up to purchase this same vehicle but was told since I was the first one there it was mine. And was told that the manager was upset cause apparently he wanted to sell it first (I'm assuming he had someone lined up for it too cause he wasn't happy that I was there first to purchase it). At that time I was extremely happy with the decision I made with dropping everything I had going on to get there to purchase this vehicle before anyone else got there because I have been waiting a long time to purchase this vehicle.
The next day I got a call at 10 am and was asked if we could reschedule the pickup for the following day because they had to install some things on the vehicle and needed to finish prepping it. Ofcourse I said I would come pick it up the following day even though I was having to reschedule another workday again, but have been wanting this vehicle for so long I was willing to be patient and work with them on their schedule.
Later that evening...after their business hours ofcourse, I get a voicemail left by the general sales manager telling me that they decided to not sell me the car and was going to sell it to the next person in line....I was told that he's the sales manager and he's allowed to sell it to whoever he wants and even though they ran my credit, financed me and ALL paperwork was already signed...he decided he will not sell it to me and they are selling it to the next person in line.
I feel like I got screwed big time! I have a perfect credit score, that is now effected by all of this without getting the vehicle I legally signed for and financed through them to be left with NOTHING!
Very very disappointed and cannot fathom how this is legal.
I could never, would never treat a customer like this. I guess the moral of the story is, if you're a general sales manager at a dealership you can act like you're something much bigger then you actually are to get what you want. Congrats to him on screwing me over to sell a vehicle to a person he wanted to have it.

While en route to Colorado our DEF system gave out on us. Called around and the only dealership that could help us was Ballas. Justin was awesome and took us in right away. Constant updates and superior service!!! Thanks again you guys were awesome!!!!!!!

I have tried to be patient with Ballas Buick, but I will never buy or lease a car from there ever again. Most importantly I will never get my car serviced there again! The whole service department is a rip-off. I took my car in on February 28th because I kept getting a message that my engine was overheating. When I took it in they told me they flushed my cooling system and there was a leak in my radiator pipe, and it would allegedly take a week or so to get the part in. The part supposedly arrived early because the called me 2 days later saying they could start the work on my car. The service cost me roughly $1300. The 2nd and 3rd week (March 8, and March 16) after I picked my car up the same message came on again, I called the dealership back and told them I was having the same problem. They told me to bring my car back in, when I picked my car up I was told that another flush was done and the brand new part they just put on my car was defective. A few weeks later April 13 and April 29 the exact same message came up again. I called the dealership back to tell them I am still having the same problem. The same flush has now been done for a 3rd time for the same problem I initially brought my car in for, but now I am being told that I need water outlet gaskets and a water pump. The dealership had the audacity to tell me that it was going to cost me $1700 to fix but they could give me a $200 discount. Why should I pay you twice for fixing the same problem you never fixed the first or second time, especially when the same test was done all 3 times to determine the problem. I told 3 different things on 3 different occasions about the same problem! At this point you are guessing what is wrong. I tried to call Marianne Ballas to address my concerns with her, and big surprise she never got back to me. This dealership is trash!!!! Never again!

Update: after 3 months my car was finally back in my hands.... Along with overspray on my leather seats, horrible quality repairs (body literally has waves in it) and admittedly flawed finishing touches (seals around windows and rim replacement. Wouldn't take a Schwinn bicycle to them.

Went in to buy a car listed for 18k and they tried telling me that that car sold. But the car they showed me was the same inventory number tag same year but they wanted 24k for it .

Dropped car off for an oil change got it back smelling of weed. Lorenzo was an absolute jerk didn't care pointed to 2 older men said do they look like they smoke weed? First off weed has no age limit and I don't know them. After walking around trying to get someone a lady offered me to bring it back another day to get cleaned. Also had a check engine light and John couldn't even give me a ball park of price refused to see if covered on warranty and said minimum $500 probably more. Will not ever recommend them. They didn't even call me when car was done I walked back from store saw it parked.

I was in the market for a new truck and Randy was my salesman I dealt with, I don't know if he doesn't know what he's talking about at all or is a pathological liar but almost every thing he said was false or contradicted by his own words 5 minutes later. I will not do business with an organization that hires the people who give salesmen a bad reputation. After I left he proceeded to text me and all it seemed like was he was trying to do was get the last word. Grow up. They also add on prices to their vehicles they don't make sense, I get it inflation is tough but don't preach how you're the only dealer in the area that isn't marking up MSRP then proceed to add $3000 to the total price and justify it by saying you put an extra coat of wax on the car. They also offered me 27,000 on my trade in which I then traded in two weeks later at another dealer for 34,000. Lowball offers, Cutting corners and deceiving customers is the Ballas way I guess!

When I brought my car in for a oil change and tire rotation this is the 3rd time they didn't reset the sensors and it was obvious they did not rotate the tires because they were all at the same levels they were when they were brought in. Each time I leave for basic maintenance, my car runs worse than when I brought it in. The desk people cover for the poor work of the mechanics and the owners do not care. This is not a well run service center. Just don't go there. They are not doing the work they are paid to do.

I no longer live in Toledo, but was visiting my parents one weekend and was involved in an accident that resulted in a wheel needing replaced.

I wasn't able to get my retrieve my vehicle from the towing service until 4:00... Needing to get back to Columbus the next day, I started looking for a new wheel and every tire shop and dealer seemed to be out of my size or wouldn't install it so late in the evening. By the time I called Ballas, it was 4:30... The man in the parts department said he could get me the wheel but couldn't guarantee install.

It was 4:45 when I got to Ballas... After I paid for my wheel, the parts employee told that his manager had talked to the service manager and would install the wheel the same day! Since it was so close to closing time, it was a pleasant surprise that they offered...

Nick M. in service was very welcoming and helpful during the experience. They stayed an extra hour to ensure that my wheel wasn't only installed, but that the accident didn't damage the brakes, suspension, or steering systems. I was even a coupon for a discounted alignment and oil change!

Even though I no longer live in the area, I would be more than happy to make the 2.5 hour drive to buy another vehicle here... They are great!